Health Travel Technologies has deep experience in case management and leads processing for medical travel over the last 4 years. HTT has a virtual, English-speaking (native) (Spanish and other languages) call center team dedicated to managing your patient inquiries and executing the following medical travel workflow. HTT will operate as a white-labeled, outsourced team on behalf of your hospital brand.

Our experience in this core element of the medical travel process has allowed us to continuously improve our approach and strategy for maintaining a well-reputed leads management operation. Our U.S. operations already service over 25 hospitals and a handful of facilitators around the world.

Case Management Team:

Our case managers, staff and doctors are trained to provide the best patient experience. They focus on the following core competencies:

1. Professionalism: HTT Case Managers are ex-healthcare professionals, ex-patients or experienced sales people who are trained with core qualities involving extreme professionalism and patient oriented solutions.
    
2. Process-oriented: The Case Management team is trained in the patient records management process to ensure consistent, standards-based execution of the complete medical travel workflow, particularly those key for analytics/reporting.
    
3. Safety: Our Clinical Information Officers (MD’s or RN’s on staff) or other continuation of care networks follow-up with all patients once they return home to ensure the safety of the procedure.
    
4. Not only do our Case Managers focus on the consumer experience, but also on the Provider Relationship Management to ensure a seamless integration with all patient demands.

Note: Our process clearly divides the case manager as a process information expert with the clinical officer who directs patient medical concerns. HTT only hires case managers with deep sales experience with total immersion in what they were selling. We seek candidates who are goal oriented and tactical in industries outside of medicine. In addition, HTT has clinical information officers to manage all medical inquiries.

Focus on High Conversion Rates

The ultimate goal and ongoing training for our case managers emphasizes the focus on a high lead to booked conversion rate. In particular, as HTT views the case manager as a dual patient coordinator and sales representative, our process involves a number of “Key Performance Indicators” to continuously measure conversion success rates.